FAQs/Policies

Hello! Here are the KMS Watercolor FAQ's and Policies. By purchasing, you agree to all of the following, no exceptions.

Shipping:

Tracking:

All orders are sent via USPS with tracking. Sticker orders may not have tracking.

Lost Packages:

KMS Watercolor is not responsible for any lost/stolen packages. No refunds or replacements will be sent.

Shipping Upgrades/ Rush Orders:

Please email me at kmswatercolor@gmail.com for shipping upgrades/ rush orders. Additional fees/ shipping fees may occur.

Do you ship International?

Yes! Shipping will be higher for international customers. I am not responsible for any additional fees/taxes.

How long will it take to get my order?/Shipping timeframe:

My current processing time is 3-5 business days. However, during holiday seasons or sales, my processing time may increase.

What if an item arrives damaged?

Please email me if an item arrives damaged. Depending on the damage and the product, I might be able to replace the item. This is not a guarantee. You must have an open order for a replacement to be sent. But once again, please email me ASAP and I will do my best to fix the problem! 

 

Discounts/Sales:

To see when sales run, please sign up for my email list or follow along on Instagram @kmswatercolor

 Custom Orders:

Custom orders are always welcome! Please email me at kmswatercolor@gmail.com and we can work it all out.

Returns/Exchanges:

All sales are final. No returns or exchanges. By purchasing, you agree to these terms.

Refunds/Cancellations:

All sales are final. No refunds or cancellations. By purchasing, you agree to these terms.

 How can I contact you?

 You can contact me via email at kmswatercolor@gmail.com